Aetna Negotiations
Important information for patients with Aetna health insurance plans
We are pleased to share that St. Joseph’s Health and Aetna have reached a new multi-year agreement that will maintain your in-network access to the St. Joseph’s Health hospital, facilities, and health care providers you trust.
You should continue to schedule appointments and seek care at St. Joseph’s Health without any disruption.
Thank you for your patience and support as we worked to reach a fair agreement with Aetna. This will allow us to provide the high-quality care patients and community members like you rely on. We look forward to continuing to serve the community to ensure Health Comes First.
Please note: As we update our agreement with Aetna, you may hear conflicting information about our locations remaining in network. You still have full access to all St. Joseph’s Health facilities, providers, and the hospital, and you should continue to seek care as usual. St. Joseph’s Health is working through any issues behind the scenes, and your care will not be impacted.
Frequently Asked Questions
St. Joseph’s Health and Aetna have reached a new multi-year agreement that will maintain your in-network access to St. Joseph’s Health hospital, facilities, and health care providers you trust.
A: St. Joseph’s Health and Aetna have reached a fair agreement that will maintain St. Joseph’s Health hospital, facilities, and health care providers in network. Patients should continue schedule an appointment for care without experiencing disruption.
A: St. Joseph’s Health and Aetna have reached a fair agreement which means you can visit your St. Joseph’s Health facility and doctors for care as normal.
A: You can keep your appointment or contact your physician’s office directly to reschedule and move your appointment up sooner, as space allows.
A: No action is required at this time. You may continue to visit St. Joseph’s Health for care at In-network costs.
A: Yes, this agreement will maintain your in-network access to St. Joseph’s Health hospital, facilities and health care providers.
A: For questions, please call our patient information line at (315) 314-2552.
To schedule an appointment with your provider, please contact your physician’s office directly.
For questions related to your health plan coverage or benefits, please contact Aetna at the number on the back of your health insurance card.