UPDATE: OCTOBER 11, 2023

St. Joseph’s Health and UnitedHealthcare Reach


Agreement in Contract Talks

St. Joseph’s Health and UnitedHealthcare have reached a new agreement that will reinstate our patients’ ability to access our hospital and the providers they trust and need. We are pleased to have reached a resolution that allows us to serve patients with exceptional health care services both now and into the future.

Our new agreement means that patients covered by an impacted UnitedHealthcare commercial or Medicare Advantage health plan can re-schedule their care at St. Joseph’s Health, effective immediately. The agreement is retroactive to July 1, meaning any services received from St. Joseph’s Health providers and facilities from July 1 to date will be processed as in-network.

The agreement reached between the parties additionally provides a path to bring St. Joseph’s Health back in network for Medicaid and Essential Plan health plans in the near future. However, St. Joseph’s Health has committed to seeing UnitedHealthcare Medicaid and Essential Plan members while we work to finalize the terms of the agreement.

Have Questions?

Call us at (315) 703-6005

Patients may also call UnitedHealthcare directly to ask questions specific to their health care coverage.

Frequently Asked Questions

Q: What is happening?

A: St. Joseph’s Health and UnitedHealthcare have reached a new agreement that will reinstate UnitedHealthcare members’ access to care at St. Joseph’s Health’s hospitals, facilities, and providers.  Patients can reschedule their care at St. Joseph’s Health immediately without further disruption, effective immediately.

Q: I moved my appointment because St. Joseph’s Health might be out of network. What do I do now?

A: You should call your doctor’s office to reschedule your appointment with your trusted St. Joseph’s provider. Our agreement with UnitedHealthcare reinstates our patients’ ability to access St. Joseph Health Hospital, our facilities, and providers.

Q: I switched health insurance plans. What can I do?


A: If you switched to a different health plan that includes in-network access to St. Joseph’s Health in 2024, you do not need to take any action. If you are currently covered by a UnitedHealthcare health plan that was impacted by our negotiations, your ability to seek care with our hospital, facilities, and our providers has been reinstated. Please schedule your appointments as you normally do. 

Q: Do I need to do anything to maintain my access to care at St. Joseph’s Health?


A: No, there is no action needed. Our patients with UnitedHealthcare health insurance plans will automatically have their access to care at St. Joseph’s Health hospital, facilities and with our providers reinstated.

Q: What if I have more questions?


A: Please visit sjhsyr.org/uhc for answers to your frequently asked questions. Patients may also call UnitedHealthcare at the number on the back of their health insurance card for questions specific to your health plan coverage or benefits.